Welcome to Oaklands Surgery

Oakland Surgery

When the surgery is closed the Out of Hours may be contacted on

0845 8503194 or contact NHS Direct 0845 46 47.

Telephones problems

The Practice is currently experiencing problems with the telephone system and is working with the Primary Care Centre Manager to solve the problem. This could take a considerable amount of time.

When patients ring the Practice there is no engaged tone and therefore patients feel that the Practice staff are not answering the phones. The Practice telephone lines are very busy and are being continually answered. Please try to avoid busy times of the day.

If your call has not been answered within what you feel is a reasonable time consider calling the Practice at another time.

The Practice wishes to apologise to our patients in the meantime whilst these problems are resolved.

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Oaklands Surgery has been successfully providing high level N.H.S. General Medical Services for the past 32 years. This enviable record has been earned by our ability to offer a broad range of general medical care which provides patients with the best possible health outcomes.

Our proven collaborative approach to the needs of patients is central to our philosophy and is based on a well-equipped surgery and the belief that ongoing investment in the development of dedicated and highly skilled staff ensures state of the art medical care for all patients.

For both N.H.S. and private patients our objective is to give the very best contemporary standards of medical and personal care, and you are assured that your treatment will be delivered in a sensitive manner by the most appropriate health professional. We aim to empower you to manage your condition with support from us by way of regular check-ups as and when required and to this end, we will strive to achieve the highest possible health gain for you.

Please take the time to fill in our online patient survey. All information you provide is anonymous. From reviewing the results we can ensure our services are amended to meet your needs and expectations.

(Site updated 10/05/2012)

Noticeboard

Out of Hours
The Out of Hours Service will take over from 7.30pm to 8.00am Monday through to Friday morning and 7.30pm on Friday to 8.00am Monday. Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information. When the surgery is closed the Out of Hours may be contacted on - 0845 8503194 or contact NHS Direct 0845 46 47.

Telephone Advice
On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician. The clinician will then telephone the patient. Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention. Telephone consultations are also available with doctors and nurses.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Further Information

Patient Participation Group

Survey Report

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services