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Noticeboard

Out of Hours
The 111 Service will take over from 6.30pm to 8.00am Monday through to Friday morning and 6.30pm on Friday to 8.00am Monday.  Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information.  When the surgery is closed the Out of Hours may be contacted on  - 111. 

For immediate, life-threatening emergencies, call 999.

Telephone Advice
On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician.  The clinician will then telephone the patient.    Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.  Telephone consultations are also available with doctors and nurses. 

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Welcome to Oaklands Surgery

Oakland Surgery

When the surgery is closed please contact the 111 service

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The Annual Seasonal Flu vaccination programme will be starting later this month.  For more information please see under ' Further Information' Annual Season Flu

 

As from 1st April 2014 please be aware that the practice opening hours have changed.  See under 'Opening Hours' for current opening hours.

 

  • Thank you to all those patients who took the time to complete the recent patient survey.  The results and Local Patient Participation Group Report 2013/2014 are available under Further Information - Survey Report 

 

Care Quality Inspection

We are delighted to say that Oaklands Surgery had a very sucessful CQC visit on Friday 6th December 2013, we passed all that was inspected by 100% and the short report can be found on the patients notice board in our reception area. If you would like to know more than please contact the practice manager.

Shingles Vaccine

A vaccine to prevent shingles, a common, painful skin disease is now available on the NHS to people in their 70s.

The shingles vaccine is given as a single injection for anyone aged 70 or 79. Unlike the flu jab, you'll only need to have the vaccination once.

The vaccine is expected to reduce your risk of getting shingles. If you are unlucky enough to go on to have the disease, your symptoms may be milder and the illness shorter.

Shingles can be very painful and uncomfortable. Some people are left with pain lasting for years after the initial rash has healed. And shingles is fatal for around 1 in 1,000 over-70s who develop it.

Patients will be contacted by the surgery in due course .

Patient Group Report 2013-2014

The Local Patient Participation Group Report 2013-2014 is now available under Further Information Patient Group.  If you have any trouble opening the report please enquire at reception or look on the noticeboard in reception for a copy of the report

Telephones problems

Oaklands Surgery is aware that the telephone system is problematic. We are currently working hard to rectify this problem but it is proving more difficult than we thought.

Please could you bear with us during this time and we will inform you of our progress as we go.

We thank you for your patience during this time.

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Oaklands Surgery has been successfully providing high level N.H.S. General Medical Services for the past 32 years. This enviable record has been earned by our ability to offer a broad range of general medical care which provides patients with the best possible health outcomes.

Our proven collaborative approach to the needs of patients is central to our philosophy and is based on a well-equipped surgery and the belief that ongoing investment in the development of dedicated and highly skilled staff ensures state of the art medical care for all patients.

For both N.H.S. and private patients our objective is to give the very best contemporary standards of medical and personal care, and you are assured that your treatment will be delivered in a sensitive manner by the most appropriate health professional. We aim to empower you to manage your condition with support from us by way of regular check-ups as and when required and to this end, we will strive to achieve the highest possible health gain for you.

Please take the time to fill in our online patient survey. All information you provide is anonymous. From reviewing the results we can ensure our services are amended to meet your needs and expectations.

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Research

Any research project which is undertaken at the practice has to be approved by a research ethics committee.

They ensure that any research undertaken is of a high standard, is necessary and is ethical.

They also ensure that people undertaking research are properly trained and have a duty of confidentiality.

When a research project has been approved you may be contacted to be invited to take part.

For certain studies we provide your name and address to the research team so that they can contact you.

The research team work as part of the practice team and have a strict duty of confidentiality.

Whether or not you take part in research is entirely up to you, and the decision you take will not affect your care from the practice in any way.

Please rest assured that whether or not you allow your data to be used, the care provided to you by the practice and the rest of the NHS will be of the same high standard.

If you have any questions, please do not hesitate to contact the practice manager on 01268 686100.  The links below will give you more information regarding Research.

 

Benefits Reform – Requests for GP letters

The Benefits System is undergoing major changes and we are aware this is impacting on many of our patients.

GP’s provide medical care to their patients and are not in a position to administer nor to police the benefits system. It is not appropriate for the GP to be asked for letters of support or letters to confirm housing or care needs. GP’s are not contracted or resourced to provide this service and do not have the capacity to do so. Time taken up with paperwork is time taken away from direct patient care. There are contractual and agreed methods for GP’s to provide medical information to the Department for Work and Pensions, City Council and other agencies. These are sent to the GP practice and GP’s respond directly to the departments requesting information.

Therefore we cannot respond directly to requests from patients for “letters of support”.

If you have been told by any agency to obtain such a letter from your GP then please ask at reception for a copy of this information which you can then give to the department and/or organisation which has told you to get a GP letter.

Oaklands Surgery

(Site updated 02/10/2014)
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