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Noticeboard

Blood Tests

From 1st September 2015 patients will be able to book online or through the call centre for a blood test.  Book your appointment online at www.southend.nhs.uk/for-patients-visitors/blood-tests/   If you are unable to access the online booking system you can still call 01702 422555 between 07:30am-17:00pm Monday - Friday (excluding Bank Holidays).

Out of Hours

The 111 Service will take over from 6.30pm to 8.00am Monday through to Friday morning and 6.30pm on Friday to 8.00am Monday.  Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information.  When the surgery is closed the Out of Hours may be contacted on  - 111. 

For immediate, life-threatening emergencies, call 999.

Telephone Advice

On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician.  The clinician will then telephone the patient.    Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.  Telephone consultations are also available with doctors and nurses. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery to cancel your appointment.  By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.  You are now able to cancel your appointment by texting our appointment cancellation hotline on 07936843797.  Please text your name, date of birth and the date of the appointment which you wish to cancel.

This telephone number is for the cancellation of appointments only

Weekend and Bank Holiday GP Service

Patients can now book a weekend/bank holiday appointment with a GP or Practice Nurse.  The service will be open on Saturdays from 8.00am to 5.00pm and Sundays from 9.00am to 5.00pm.  During Bank Holidays please call for details.  

Advance appointments can be booked via Oaklands Surgery by ringing 01268 209339 and for on the day appointments telephone one of the surgeries listed below during times shown.  This service is available to patients who are registered at participating surgeries only.  Please note that this is not a walk-in service but by appointment only.

The service is available at the following GP Surgeries:

The Essex Way Surgery, 34 Essex Way, Benfleet  SS7 1LT, Telephone: 01268 792000 or Audley Mills Surgery, Rayleigh.

Meningitis and Septicaemia - Information for new university entrants - 2016

Young teenagers and 'fresher' students going to university for the first time are advised to have a vaccination to prevent meningitis W disease.

The Men ACWY vaccine is given by a single injection into the upper arm and protects against four different causes of meningitis and septicaemia  meningococcal (Men) A, C, W and Y diseases.

University students:

Students going to university or college for the first time, including overseas and mature students up to the age of 25, should contact their GP to have the Men ACWY vaccine, ideally before the start of or in the first few weeks of the academic year.

Older teenagers and university students are at high risk of infection because many of them mix closely with lots of new people, some of whom may unknowingly carry the meningococcal bacteria.

The highest risk of meningitis is in the first year of university, particularly the first few months. As the Men ACWY vaccine is being targeted at those at highest risk, students in their second year or above of university are not included in this vaccination programme.

Please contact the surgery if you wish to have this vaccination.

Electronic Prescription Service

Oaklands Surgery is now offering the Electronic Prescription Service, which allows patients to choose or 'nominate' a pharmacy to get your medicines or appliances from.  Your GP then sends your prescription electronically to the place you nominated.  This means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving time
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop
  • You may not have to wait as long as your repeat prescriptions could be prepared before you arrive
Grafton Surgery Important - UPDATE - 15th August 2016

This GP practice has been temporarily closed following the urgent cancellation of the CQC registration after a court decision on 27 June 2016.

From Monday 15 August, GP services will be temporarily provided by local GP federation, GP Healthcare Alliance.  This new arrangement replaces the current Oakland Surgery cover which had been in place since 28 June 2016.   Please contact the GP Healthcare Alliance on the normal Grafton Surgery line 01268 686104 for further information.

Oaklands Surgery New Appointment Cancellation Hotline - 07936843797

Each month many appointments are wasted by patients not attending and not cancelling their appointments.  If you no longer need your appointment or cannot attend please help us by texting our new Cancellation Hotline number on 07936843797.  Please text your name, date of birth and the date of the appointment which you wish to cancel.

This telephone number is for the cancellation of appointments only

Feedback required

 Friends and Family Test

 Would you recommend our surgery? If you have a moment, please complete the Friends & Family test by going to the "have your say" section to the right of the screen and clicking on the 'Friends and Family Test'.

Friends and Family Test Results July 2016

 WebGP

We are now offering our patients the opportunity to complete online consultations with a doctor from the comfort of your home.  To start an e-consultation please click the link below.  We hope you find the service useful, and in many instances it should remove the need for you to come into the surgery for treatment.

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Oaklands Surgery has been successfully providing high level N.H.S. Medical Services for the past 32 years. This enviable record has been earned by our ability to offer a broad range of general medical care which provides patients with the best possible health outcomes.

Our proven collaborative approach to the needs of patients is central to our philosophy and is based on a well-equipped surgery and the belief that ongoing investment in the development of dedicated and highly skilled staff ensures state of the art medical care for all patients.

For both N.H.S. and private patients our objective is to give the very best contemporary standards of medical and personal care, and you are assured that your treatment will be delivered in a sensitive manner by the most appropriate health professional. We aim to empower you to manage your condition with support from us by way of regular check-ups as and when required and to this end, we will strive to achieve the highest possible health gain for you.

(Site updated 19/08/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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