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Annual Flu Vaccination Programme 2015/16

If you are eligible for a free flu vaccination please contact the Surgery.  Flu clinics are running in October 2015 for those who are in the 'at risk' categories.

Blood Tests

From 1st September 2015 patients will be able to book online or through the call centre for a blood test.  Book your appointment online at   If you are unable to access the online booking system you can still call 01702 422555 between 07:30am-17:00pm Monday - Friday (excluding Bank Holidays).


The Practice is looking to recruit a Practice Nurse, Nurse Practitioner/Nurse Prescriber.  If you are interested in any of these positions and hold a current NMC registration please contact the surgery for further information.

Out of Hours

The 111 Service will take over from 6.30pm to 8.00am Monday through to Friday morning and 6.30pm on Friday to 8.00am Monday.  Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information.  When the surgery is closed the Out of Hours may be contacted on  - 111. 

For immediate, life-threatening emergencies, call 999.

Telephone Advice

On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician.  The clinician will then telephone the patient.    Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.  Telephone consultations are also available with doctors and nurses. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.  


In August 2015 there were approximately 32 hours where patients have not turned up for their GP and nursing appointments. These appointments could have been used by other patients.   If you unable to attend your appointment please contact the surgery at the earliest opportunity.  

Weekend and Bank Holiday GP Service

Patients can now book a weekend/bank holiday appointment with a GP or Practice Nurse.  The service will be open on Saturdays from 8.00am to 5.00pm and Sundays from 9.00am to 5.00pm.  During Bank Holidays please call for details 

Advance appointments can be booked via Oaklands Surgery by ringing 01268 209339 and for on the day appointments telephone one of the surgeries listed below during times shown.  This service is available to patients who are registered at participating surgeries only.

The service is available at the following GP Surgeries:

The Essex Way Surgery, 34 Essex Way, Benfleet  SS7 1LT, Telephone: 01268 792000 or the Ashingdon Medical Centre, 57 Lascelles Gardens, Rochford, SS4 3BW, Telephone: 01702 414970

Meningitis and Septicaemia - Information for new university entrants - 2015

Meningitis and septicaemia can kill very quickly. All age groups are affected but teenagers and young adults have a higher risk of meningococcal disease.  A vaccination programme is being introduced to provide added protection against MenW and to reduce the spread of the disease to others.  The MenACWY vaccine that will be used will protect against 4 meningococcal groups.  Even if you have already had a MenC vaccine you should have the Men ACWY vaccine.  You are in the higher risk group so make sure you don't miss out on your vaccination.  If you are starting university in 2015 please contact the surgery for further information.

Dr Kamdar - Retirement

Dr Kamdar has now officially retired from the practice. If you had Dr Kamdar as your named GP then from 1st October 2015 your named registered GP will be either Dr Cyrus or Dr Mistry.  If you have a preference then please contact the surgery and inform the receptionists.  Of course you will still be able to see any GP of your choice.

Electronic Prescription Service

Oaklands Surgery is now offering the Electronic Prescription Service, which allows patients to choose or 'nominate' a pharmacy to get your medicines or appliances from.  Your GP then sends your prescription electronically to the place you nominated.  This means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving time
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop
  • You may not have to wait as long as your repeat prescriptions could be prepared before you arrive

NHS Constitution



The Practice:

  • Provides a comprehensive service, available to all irrespective of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status, and has a duty to respect their human rights.
  • Promotes equality through the services it provides, paying particular attention to groups or sections of society where improvements in health and life expectancy are not keeping pace with the rest of the population.
  • Provides access to services based on clinical need, not on an individual’s ability to pay.
  • Aspires to the highest standards of excellence and professionalism, providing safe, secure and effective high-quality care focused on patient experience.
  • Ensures that it is effectively led and managed, and that staff receive necessary education, training and development.
  • Ensures that in line with the Armed Forces Covenant, those in the armed forces, reservists, their families and veterans are not disadvantaged in accessing health services in the area they reside.
  • Ensures its services reflect the needs and preferences of patients, their families and carers, who will be involved in and consulted on all decisions about their care and treatment.
  • Ensures that it works across organisational boundaries and in partnership with other organisations in the interest of patients, local communities and the wider population.
  • Is accountable to the public, communities and patients that it serves.
  • Implements a system of responsibility and accountability for taking decisions that is transparent and clear to the public, patients and staff.

 Patient Rights

Patients have the right:

  • To receive NHS services free of charge, apart from certain limited exceptions sanctioned by Parliament.
  • To access NHS services and not be refused access on unreasonable grounds.
  • To receive care and treatment that is appropriate to them, meets their needs and reflects their preferences.
  • To expect the Practice to assess the health requirements of the local community and to commission and put in place the services to meet those needs as considered necessary.
  • In certain circumstances to go to other European Economic Area countries or Switzerland for treatment which would be available through the NHS.
  • Not to be unlawfully discriminated against in the provision of NHS services, including on grounds of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.
  • To access services within maximum waiting times, or to be offered a range of alternative providers if this is not possible.
  • To be treated with a professional standard of care, by appropriately qualified and experienced staff, in a properly approved or registered organisation that meets required levels of safety and quality.
  • To be cared for in a clean, safe, secure and suitable environment.
  • To be treated with dignity and respect, in accordance with their human rights.
  • To be protected from abuse and neglect, and care and treatment that is degrading.
  • To accept or refuse treatment that is offered, and not to be given any physical examination or treatment unless valid consent has been given.
  • To be given information about their proposed treatment in advance, including any significant risks and any alternative treatments which may be available, and the risks involved in doing nothing.
  • To access their own health records and to have any factual inaccuracies corrected.
  • To privacy and confidentiality and to expect the Practice to keep their confidential information safe and secure.
  • To be informed about how their information is used.
  • To request that their confidential information is not used beyond their own care and treatment, and to have their objections considered, and where their wishes cannot be followed, to be told the reasons including the legal basis.
  • To choose their GP practice, and to be accepted by that Practice unless there are reasonable grounds to refuse, in which case they will be informed of those reasons.
  • To express a preference for using a particular doctor within their GP practice, and for the practice to try to comply.
  • To transparent, accessible and comparable data on the quality of local healthcare providers, and on outcomes, as compared to others nationally.
  • To make choices about their NHS care and to information to support these choices.
  • To be involved in discussions and decisions about their healthcare, and to be given information to enable them to do this.
  • To an open and transparent relationship with the organisation providing their care.
  • To be involved, directly or through representatives, in the planning of healthcare services, the development and consideration of proposals for changes in the way those services are provided, and in decisions to be made affecting the operation of those services.
  • To have any complaint they make about NHS services dealt with efficiently, to have it properly investigated, know the outcome and escalate the complaint to the independent Parliamentary and Health Service Ombudsman or Local Government Ombudsman.
  • To discuss the manner in which any complaint is to be handled.
  • To be kept informed of progress and to know the outcome of any investigation into a complaint.
  • To make a claim for judicial review if they think they have been directly affected by an unlawful act or decision of an NHS body.
  • To compensation where they have been harmed by negligent treatment.


Patient Responsibilities


  • To make a significant contribution to their own, and their family’s, good health and well-being, and take some personal responsibility for it.
  • To treat NHS staff and other patients with respect and recognise that causing a nuisance or disturbance on NHS premises could result in prosecution.
  • To provide accurate information about their health, condition and status.
  • To keep appointments, or cancel within reasonable time.
  • To follow the course of treatment which they have agreed, and talk to their clinician if they find this difficult.
  • To participate in important public health programmes such as vaccination.
  • To ensure that those closest to them are aware of their wishes about organ donation.
  • Patients are encouraged to give feedback – both positive and negative – about the treatment and care they have received, including any adverse reactions they may have had.


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