Out of Hours
The Out of Hours Service will take over from 7.30pm to 8.00am Monday through to Friday morning and 7.30pm on Friday to 8.00am Monday.  Although the Surgery is closed medical help is always available by calling the surgery number and listening to the information.  When the surgery is closed the Out of Hours may be contacted on  - 0845 8503194 or contact NHS Direct 0845 46 47.

Telephone Advice
On receiving the request from a patient to speak to a GP or a nurse the message is taken by the receptionist for the named clinician and the message is then conveyed for appropriate action by the clinician.  The clinician will then telephone the patient.    Receptionists cannot put calls directly through to clinicians during clinics unless the situation requires emergency attention.  Telephone consultations are also available with doctors and nurses. 

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Registration
Non-English Speakers

New Patient Registration

registrationOur Practice List is open to everyone living on Canvey Island within Post Code area SS8.  Applicants who are eligible to receive N.H.S. treatment may register by completing the appropriate registration form available at the reception desk.  To facilitate your registration please bring your N.H.S. medical card if available with you.  In addition please understand that we are entitled to refuse non-urgent/non-emergency treatment pending your registration. 

The Practice does not discriminate against race, gender, social class, age, religion, sexual orientation or appearance, disability or medical conditions.


Preliminary visit 

As a registered patient you will be offered a preliminary appointment designed to introduce you to our services and to discuss, if you feel it is appropriate, any medical worries or problems you may have.  At this visit you will be seen by a clinical member of our team whose function is to collect data about your health and to introduce you to the various facilities available to you.  We hope to see all newly registered patients within three months of enrolment.  May we request that you complete the brief preliminary visit questionnaire available from reception and bring it with you at the time of your appointment.  Please bring a specimen of your own urine when you arrive for new patient screening appointment. 

The Practice runs an appointment system of both pre-bookable appointments and an emergency walk-in service between 10.45am-12.00noon and 3.30pm-4.30pm.  An appointment can be made in person or by telephoning the Surgery during opening hours.  When you contact the surgery please ask the receptionist for their name in case you need to contact the surgery further.

As per N.H.S. registration requirements you will be registered with the Practice.  However, you do have a right to express a preference to see any doctor.

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website